STUDIO POLICIES
DEVIANT ACOUNT
All members must have a Deviant account created before booking a studio class.
- Create an account by entering basic profile information, like your name and e-mail, and a password.
- All members are required to sign a waiver of liability & code of conduct form before attending a class.
- Credit card information is required for booking in advance. All charges incur a 3% processing fee.
MEMBERSHIPS & CLASS PACKS
Memberships:
- Memberships are good for any Deviant class offering. Exceptions include Spotlight classes by outside instructors, special & social events, and performances.
- Memberships begin on the date of purchase and renew on the same date every month until cancelled.
- Memberships recur at the same rate for the life of the membership.
- Memberships can be paused for up to 2 months/year, e-mail the studio (deviantdancetribe.help@gmail.com) 15 days before your pause date to hold your membership. Your hold date does not have to coincide with your renewal charge. Most Membership holds result in a shift in the recurring charge date after the hold is removed.
- Memberships can be cancelled at any time, e-mail the studio (deviantdancetribe.help@gmail.com) to cancel 15 days before the membership renewal date. Any cancellation inquiries that we get without 15 days' notice will be cancelled the following month.
- It is the member’s responsibility to keep their account and billing information current. if your payment fails, you will receive an email informing you of the failed payment. If, after 20 days, you do not update your billing information, your membership will be cancelled, and your balance will be forwarded to collections for payment. For accounts left in default, a 1099-C form will be sent to indicate the cancellation of debt. Members who receive a 1099-C form will have to report the amount of cancelled debt on their tax return as taxable income.
Class Packs:
- One-time purchase
- Expire after 3 months
Cash payments
All payments made with a credit card incur a 3% processing fee.
Cash payments can be arranged to avoid this fee.
- Drop-in (45-55 min) - CASH $22 | CC $22.66
- Drop-in (60-75 min) - CASH $27 | CC $27.81
- Combo 5 Pack - CASH $100 | CC $103
- Combo 10 Pack - CASH $180 | CC $185.40
- Dabbler - CASH $99 | CC $101.97
- Unlimited - CASH $144 | CC $148.32
BOOKING & WAITLIST
- All members are required to book their spot in class regardless of membership status.
- When a class is full, you’ll be given the option of joining the waitlist. Members do cancel, so many waitlisted members get promoted into the class. All waitlisted members will be notified when a space opens. Promotion into the class is first come, first serve.
Level & Advancement:
- All members must be tested into our higher-level classes by a Deviant Instructor.
- Prerequisite-level information can be found on the footer of the website or provided by the instructor.
CANCELLATION & NO-SHOW
Cancellation Policy:
Members have up to 4-hours before class to cancel or reschedule their booking without penalty.
- It is the members' responsibility to cancel or reschedule their classes! Members can cancel their classes on the Deviant app without the assistance of the studio.
- Late cancelations, less than 4 hours before class incur a $10 penalty, for unlimited members, and bookings made with a class pack or drop-in will be charged for the class.
- If a member pays a drop-in rate and early-cancels their booking, the credit for that class is automatically linked to their profile to book another class of equal or lesser value. Drop-ins DO NOT automatically receive a refund unless they request one.
- Our studio has the right to cancel a class for any reason without penalty to the member. For example, low attendance of fewer than 3 participants, illness, and bad weather may all result in a class being cancelled.
Early-Cancellation Credit:
- If you cancel within our cancellation window using a package, your class will automatically be credited to your account. If you paid a drop-in rate, a credit will automatically be linked to your account to use for future bookings. If you do not want a credit and would prefer a refund, you must contact the studio to receive a refund.
No-Show Policy:
If a member is a no-show without cancelling their booking, they will be penalized for their absence.
- No-shows will incur a $15 penalty, for unlimited members, and bookings made with a class-pack or drop-in will be charged for the class.
- When you no-show a waitlisted class, you prevent someone on the waitlist from attending.
Lateness:
There is a 5-minute grace period for lateness. If you are going to be late please call/text the studio cell at 315-276-8657
- When you are late, you interrupt the flow of a class that has already begun and you neglect your body of a proper warm-up.
- Please arrive 5 - 15 minutes before class, especially if you are a new member.
- Members will not be allowed to attend the class if they arrive after the 5-minute grace period. Late-cancellation and no-show fees apply. Exception: The studio does make late-entry exceptions when uncommon traffic issues and bad weather delay arrival time.
ETIQUETTE
Inclusivity
We value all human life, regardless of race, gender, sexual identity, political affiliation, or ability. We’ve built an inclusive environment with compassion and understanding. Prejudice and exclusion will not be tolerated.
Video Posting Policy:
All members are encouraged to record videos of themselves during class.
- Videos are useful for practicing at home and seeing one's progress.
- Members can also post short clips (no more than 30 seconds) to their social media platforms. Members are required to get consent from other members who are visible in their photos/videos before media is released to any platform. Please tag #DeviantDanceTribe on every post.
These are especially important for our apparatus classes (Pole, Lyra & Silks) and the comfort of our members.
- Please be mindful of others when considering perfumes, heavily fragranced products, and personal hygiene.
- No lotions or oils on the body or feet
- No rings or jewelry that could damage the apparatus
NO OUTSIDE SHOES will be allowed on the dance floor.
- Upon entering the building, please remove your outside footwear before entering the studio common space. If you are wearing sneakers in a class, they must be clean studio sneakers (shoes that have never been worn outside!)
Please BE QUIET in reception while class is in session.
- If you arrive while the previous class is still in session, please be mindful of your voice volume.
Please review our member's Code of Conduct for more etiquette information.
Still have a question?
Text or Call the studio cell during studio hours.
Studio Hours
Mon - Thurs 5 pm - 8:30 pm
Saturday 9 am - 1:30 pm
Sunday 9:30 am - 11:30 am